1. Who We Are

This website is operated by HydraFlow Plumbing & Drainage, trading as Blocked Drains London. We provide drainage services across London and South London.

If you have questions about this policy, contact us at: 020 8050 8258 or via our contact form.

2. What Data We Collect

When you use our contact form, we collect:

• Your name
• Your phone number
• Your email address (if provided)
• The details of your enquiry

We may also collect standard technical data such as your IP address and browser type through website analytics tools.

3. How We Use Your Data

We use the information you provide solely to:

• Respond to your enquiry
• Provide the drainage services you have requested
• Contact you regarding your booking or job

We do not use your data for unsolicited marketing and we do not send marketing emails.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. Your data is used only within HydraFlow Plumbing & Drainage for the purposes set out above.

We may share data with third-party service providers who assist in operating this website (such as hosting or analytics providers), subject to appropriate data processing agreements.

5. Data Retention

We retain enquiry data for a reasonable period to allow us to handle follow-up queries and meet any legal obligations. We do not keep your data longer than necessary.

6. Cookies

This website may use cookies for basic analytics purposes (such as Google Analytics) to understand how visitors use the site. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data

To exercise any of these rights, contact us via the details in section 1. We will respond within 30 days.

8. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page with the date it was last updated.